How to act in the event of non-payment by a customer in your center?

When a client does not pay for your services after having enjoyed them, it is always a problem.
It is a fact that seriously affects the profitability of your business, and when debts are accumulated by several customers the situation can become unsustainable.

For this reason it is imperative not to let even one of these defaults pass and to act as soon as possible, communicating them to the customers who owe you money so that they can settle their unpaid sessions.

If you were doing your accounting with pen and paper this would be very tedious, but as you use TIMP to manage your business this is a piece of cake (if you don’t already use TIMP to manage your center… contact us right now and let’s get down to work).

The TIMP control panel offers you a wide range of possibilities to manage your company.
One of the most important things you can do from it is to manage your accounting, and the issue of non-payments is within this management area.

That’s why in TIMP you can monitor your non-payments from the comfort and agility of your dashboard.
You have two options to do so, and we have already told you that one of them has a clear advantage over the other:

If you enter this section you will see that in the Accounting tab, among all the data that appears, there is one called Unpaid, which shows the total amount of money owed to you by all your customers with overdue payments.

If you click on Unpaid you will see a list of these specific users of the center and the amount owed by each one.
In this way, you can consult in detail who owes you money in the center, in order to contact that person or persons.

You can also consult the customers who have paid only a part of the contracted services.
To do this you should consult the section Partially Paid.

This is the most powerful and most popular way for a manager to consult your center’s non-payments .
You will soon find out why.

From the CRM section, by clicking on the Summary tab, select the Mode: Daily to consult all the data of the users who will attend the center today.
And this is where the CRM gives you an additional advantage when it comes to debt management. of your customers: in the Journal mode, you will also see which customers are coming today with unpaid invoices, so that you can contact them in person without further delay.

To do this you just have to click on the “Unpaid” section and you will know who they are.
And this is when we will move on to the next phase: contacting the customers with unpaid debts.

With the data in hand of users with debts, the next step is clear: contact them to ask them to pay the outstanding amount.

You can do this in any way you prefer: by entering each customer’s file and sending them a notification with the message you deem appropriate or, taking advantage of the fact that the CRM informs you of the unpaid customers coming to the center today, talk to them personally when they come to your facilities.

Simple, isn’t it?
The only thing you have to keep in mind is that, unlike the Dashboard, the CRM is a module that requires prior activation to enjoy all the benefits it offers.

Therefore, if you do not have it active yet and you value the advantage of being able to anticipate which customers with unpaid invoices will come to your center today so that you can communicate with them in person, activate your CRM from the panel itself or contact our support team for advice.

Quickly resolve non-payments at your center with TIMP!

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