Why is TIMP the leading booking and management software in Spain?

Over 10 years of unmatched experience in the industry backing the product, customer support based in Spain, and an all-in-one management platform that goes far beyond a booking app are some of the key reasons why TIMP is a cornerstone for 2,500 businesses in Spain.

A track record that backs up trust in a sector full of short-lived alternatives

Since 2014, TIMP has been supporting fitness, wellness, health and academy businesses. At a time when many tech solutions come and go, that longevity is a clear sign: the product works and customers stay.

The decade of experience TIMP has built up is also a guarantee of bug fixes and continuous improvements (sometimes invisible) that make the software as stable as possible. It’s easier to launch (and, of course, announce) a feature than to maintain it over time so it doesn’t create errors or incompatibilities with the rest of the software.

For more than 10 years, suggestions have been addressed and the software refined, so it’s inevitably more polished than one that’s been on the market for less time.

Three tools, one ecosystem

TIMP isn’t just one app—it’s a complete ecosystem.

Expert customer support, based in Spain

Once a business signs up for TIMP, a protocol of personalised training sessions (included in the price) is activated to show how the software works. An agent connects online across different sessions to help with the full setup and launch, so the centre gets the most out of the platform.

So, unlike what happens with many software solutions, from the sales process through to post-signup onboarding, there’s always a person on the other end of the call.

Then, once the initial training is complete, there’s still a dedicated Support and Customer Care team that handles any Help chats that couldn’t be resolved via the chatbot, video tutorials or the comprehensive Help Centre.

This commitment to human support is one of TIMP’s hallmarks: it wants customers to see the software as another pillar of their business and to stick with it for many years.

More than bookings: an all-in-one management platform to grow with

The booking app captures the heart of what TIMP stands for and is usually the first thing a centre looks for when it wants to automate its schedule.

But that same centre quickly realises TIMP is so much more: a powerful platform that brings together your services, clients and team.

• Smart calendar to save time and stay organised
  
  As we said, the heart of TIMP: a calendar and booking system that’s highly adaptable to each centre’s needs. It includes a cloud-based digital schedule available 24/7, self-booking, and capacity management, waitlists, queues, etc.
  
  
• Accounting to keep cash flow under control and reduce unpaid bills
  
  It’s hugely beneficial for understanding how a business is performing when accounting is centralised directly in the same platform as the service schedule. In addition, digitising collections with in-app payments drastically reduces unpaid bills.
  
  
• CRM and Analytics to scale your business
  
  Analytics that clearly show how your business is doing and how it’s evolving, thanks to the data TIMP itself collects, help you make decisions that keep you growing.
  
  Plus, you can better understand how your clients behave thanks to CRM insights, using funnels, tags and tasks to follow up more effectively.
  
  
• Communication tools to keep your community informed and engaged
  
  Not only does the TIMP app your clients use send push notifications to their phones to alert them about bookings or openings in the queue, but there are also different features that allow your business to communicate, such as a news wall, an inbox, or sending SMS and emails.
  
  What’s more, professionals and clients can chat via a dedicated chat from their apps, so conversations don’t slip out of the manager’s control.