TIMP SMS: infallible for reminders and welcome messages

Normally this information is sent by email and push notifications directly to the mobile device.
The latter way is even better, as customers receive your latest news on their phone in rich text format.
This makes your communications much more attractive.

But what if you have customers who have not yet downloaded the app or verified their email address ?

It is in these cases when the legendary SMS comes to save the day.
Want to know how it does it?

We explain it to you below.
And not only that: we also give you some simple tips to make your SMS notifications as effective as possible.

From then on, you can also send them appointment reminders so that they don’t forget to attend the sessions they have booked.
These reminders are sent in push notification format, which means that your client must have the app installed on their mobile device to receive them.

But what if he hasn’t downloaded it yet?
What if he hasn’t even verified his email address for you to send him the welcome email?

Well, although this is a rare situation, the truth is that there are customers who, due to their advanced age and/or low use of technology, are reluctant to use mobile applications or create an email account.
There are also those who, due to specific circumstances, do not have access to one or the other.

That’s why more basic technology is sometimes necessary, and SMS rarely disappoints in this respect: you don’t have to install anything to receive them, they don’t need email to reach their recipient, and they have been around for so many years that even people who are now very old were in their second youth when SMS became popular, so they are totally familiar with it.

For that reason, when the other ways of contact are not available TIMP uses SMS to welcome your customers to the center and remind them when they have a reservation there (whether you created the reservation manually because you don’t have the app or if they created it from the app but don’t have a phone these days for any reason).

TIMP offers you different SMS packages so that the system can send them automatically if necessary.
Each of them includes a different number of SMS so that you can choose the one that best suits the needs of your center.

For example, for a small center where the majority of users use smartphones, an initial pack of 100 SMS might be sufficient for unforeseen events.
If, on the other hand, you manage a large sports center with a considerable percentage of users without smartphones or who do not use applications, it would be a good idea to opt for a 2000 SMS pack.

See this article to learn about the different SMS vouchers available and how to purchase them:

TIMP SMS Bonus

Our support team can help you decide which number of messages is ideal for your center based on its characteristics.
And remember that, in any case, TIMP will only send its infallible SMS messages when the customer is not using the other communication options, so these message packages usually last quite a long time.

However, just because it is a foolproof means of communication doesn’t mean that you can’t follow a few simple steps to make it even more effective.

We tell you about them.

These are:

Contact our support team and purchase the right SMS package for your center now.
Don’t let any circumstance prevent your communications from reaching your customers!