TIMP Ratings are here!

At TIMP, we have become accustomed to launching tools that make your day-to-day life easier and easier.
And because we can’t stop working to give you the best, we have developed a new opinion and assessment tool that will revolutionize the way you see your center.

We are talking about ‘Ratings’. The latest from TIMP to let you know what your customers think about the services you offer.

Find out why it is so essential in your center.

Currently, when someone becomes your client you enter their details in the TIMP dashboard along with their interests by activity and needs.
However, until now you didn’t know if the classes, activities or facilities met expectations.

Imagine for a moment that, in addition to knowing this, you could get at a glance the information about what they think of your business.
What do they think of your facilities?
How satisfied are your customers overall?

Which activity shows the most interest among your clients?
What do they think about the professionals who deliver the sessions, their customer service or their level of involvement in the activity?

If you could answer these questions, your actions would not be the same for everyone, would they?
In each case you could develop a different communication strategy.

Well, these are just some of the benefits you get from knowing what your customers think of you, and that’s precisely what TIMP’s ‘Ratings’ section does.

By implementing this new feature you will be able to know what your customers think about your services so you won’t be tempted to settle in and lower your level of self-demand.
You will no longer be able to overlook circumstances that could harm your business.

From the tab Service Settings’ tab you can activate the configuration and the options to rate the professional, facilities, services and/or comments.
From that moment on your clientele will be able to rate from the booking app the parameters of your business.

In addition, you can choose to have your customers rate you once a week, once a month or once a year.

When your clients finish a session, they will automatically receive an email to evaluate what you need.

When you ask for honest feedback from your customers you are showing an interest in their satisfaction.
Not only that, but you also demonstrate a willingness to improve in every way possible.

In order to know the degree of satisfaction of your activities you can visualize the result from the‘Communication‘ section of your TIMP dashboard.
In the most intuitive way you can filter by service, professional and score.

This will help you to evaluate and measure in detail how you offer your service, and to look for solutions to improve the points that your customers point out to you.

If you know the opinion of your users regarding these and other aspects of your center , it is much easier to anticipate and act in time to improve them, avoiding possible casualties.
This way you can easily keep track of what your customers are thinking and increase the efficiency of your business.

Make your customers fall in love with your center every day.

What do you think?
Eager to know what your customers think of your business?
The TIMP Ratings . Find out how to offer a service that meets the most demanding expectations.