“TIMP has improved my day-to-day life.”

At TIMP we like to know first hand the experience of our clients: to know what management needs they had in their business before finding us, how they managed their reservations and how TIMP has changed their lives.

Therefore, this time we have traveled to Barcelona to meet in person Raúl Bersabé, director of Ludus Barcelona Arena, a training center specialized in improving body function through functional training, which strengthen the body and increase the health of users who come to their facilities.

Do you want to know what Raul told us?
Well, read on, because it is an epic testimony.

As soon as we arrive at the Ludus facilities, Raul welcomes us with a broad smile and a firm but serene handshake.

The combination of cordiality and professional discipline that he already exudes in his personal dealings, and even more so in someone so young, is immediately striking.
Undoubtedly, these are two traits that define the spirit of this place.
Not in vain, the name of his training center alludes to the methodical school where the gladiators of Ancient Rome trained before each fierce battle: the Ludus.

Raúl guides us through its facilities, showing us the different spaces that make up this particular learning field for modern gladiators.
Built on the site of an old factory, Ludus Barcelona Arena still retains its metal beams of yesteryear, some of them reconverted into supports for exercises such as pull-ups.
Adding another touch of charm to this unique style, an old industrial winch anchored to the roof watches over the training sessions from above with its hook.

The gym consists mainly of three rooms in which different training styles are taught -TacFit, Cross Training, boxing, hypopressive, strength training and mobility improvement-, and in our visit guided by Raúl we found several people who have come one more day to get in shape in these facilities.
There they are tutored by one of the Ludus professionals, who in this case teaches them how to perform hypopressive abdominal exercises.

Once we have seen the center, Raul accompanies us to the counter, where he begins the interview and tells us his story.

As a professional, our protagonist has studied the Superior Degree in Physical Sports Activities, since he felt the call of sport from a very young age, developing a clear vocation of service that led over the years to the founding of two sports centers, one of which is this one that concerns us today.

The main difficulty that Raúl encountered when he opened the business was the daily accounting management: on the one hand, the balance of income and expenses was difficult to keep up to date because he had to combine it with teaching classes; on the other hand, the collection of membership fees became a difficult task because everything was written down on paper or in an excel document, which hindered the process and, above all, took up a lot of time every day.

In addition, the capacity of the classes was often exceeded because, without an agile way of managing the agenda, it was very difficult to control how many people were going to attend each day’s class.
This also meant that, on many occasions, Raúl and his team had to spend a lot of time trying to find out what quota each user was entitled to according to their activity and level, as well as verifying how many sessions had been used and how many were still available.

Aware that these cumbersome management processes were hindering his daily work and his desire to offer the best service, it was clear to Raul that he needed to find a solution as soon as possible.
So he started using different systems in the hope that they would help him manage his business more efficiently, but they didn’t offer him what he was looking for.

Fortunately, a friend soon told him about TIMP and the advantages it offered for centers like his, and Raúl didn’t think twice: he had to try this tool at Ludus Barcelona Arena.

Raul explains that when he started using TIMP he experienced a positive change almost instantly: the numbers finally came out in a comfortable and agile way, and it was the system itself that was responsible for discounting the training sessions as users were consuming them.

As he smiles, he can’t help but compare TIMP to those systems he used in the past, which seem very limited and with a clunky interface compared to our system’s full-featured dashboard.

Our host enthusiastically highlights TIMP’s booking app, which allows its users to manage their own bookings themselves without him having to be on the phone.

Thus, Raul only has to calmly consult the panel to see how many people are coming to class, if any of them has any circumstance that he should take into account when planning his class or when his birthday will be, in order to program a greeting that the panel itself will take care of sending him.

In addition, overcrowding in the classroom is a thing of the past.

All these aspects further raise the quality level of Ludus’ service, as Raul assures us with satisfaction.

The director of Ludus says that from the beginning, he and his professionals loved the technical support offered by TIMP, since our technicians are always there to answer their questions and answer any queries they may have before, during or after a class.

As Raúl tells us, TIMP’s professionals provide instant help via chat and telephone, and when he started with the program, they went to great lengths to train him so that he could get the most out of it.
He highlights their great patience in assisting him, as well as the immediacy with which they usually respond to any request for help.

Finally, Raul says goodbye to us, emphasizing that TIMP has greatly improved his day-to-day life and that thanks to the program he is now much better organized.

We are proud to know that with your efforts you are improving the lives of so many professionals who, like Raul, needed a powerful management tool to make their lives easier.

Therefore, we leave Ludus Barcelona Arena infected with the energy of the gladiators, ready to continue stepping on the arena every day so that the agile, comfortable and profitable management enjoyed by Raúl and his team also becomes a reality for more and more centers.

You can learn more about Raul’s testimony in the following video: