TIMP CRM arrives: the best service for your customers

At TIMP we have accustomed you to the launch of tools that make your day-to-day life easier and easier.

And because we can’t stop working to deliver you the best, we have developed a new tool within TIMP that will revolutionize the way you serve your customers.

We’re talking about our CRM, and you’ll soon find out why it’s such a great thing.

Nowadays, when someone becomes your client, you enter their data in the TIMP panel and… voilà! You already have a great client file to know who is who in your center and which activities they attend, if they have already paid their monthly fee, etc.

But imagine for a moment that, in addition to that, you could know at a glance at what commercial stage each user is in: is he an occasional customer, does he come to your studio on a regular basis or has he not visited your premises for more than a year, does he use your facilities only when you offer gift vouchers or does he not only pay his monthly fee but also contracts additional services?

Your actions would not be the same for everyone, would they?
For each case a different commercial strategy.

Well, you could easily see this if you had your clientele classified by stages, and that is precisely what the “Funnels” section of TIMP’s CRM does.

Funnels are nothing more than stages in which you classify your customers according to their current situation, and allow you to give each one of them exactly what they need, personalizing your service to the maximum.

And not only that: in addition to knowing the status of each customer, with Funnels you can see at the same time how many users of your center are at each specific stage.

This is great for professionally tracking customers and designing specific actions for those who belong to a certain stage.

For example, if you want to win back those customers who have not been coming for a long time, now you have them all well located and you can send them a newsletter encouraging them to discover the latest news of your center… and even offer them a special promotion to recapture them!

What if you want to reward the loyalty of those customers who have been with you the longest and consume the most services in your studio?
Easy: find them in their corresponding funnel and launch a campaign to reward their loyalty.

But how does TIMP know in which stage to place each of your customers?

Let’s take a look at it.

With TIMP CRM, identifying a customer is easier than ever.
All you need to do is use the tags, kind of like a digital post-it that helps TIMP know more about each of your users.

For example: if someone enters your store for the first time, from the CRM you can put the tag “first visit” on their card.
This way, you can tell TIMP to send an email to all the first visits of that week thanking them for their initial interest.
I’m sure all your new customers will appreciate this very personal treatment after meeting you.

Another example: if you have pregnant customers, you can launch a special promotion for them in a jiffy, since you already have them perfectly identified in their corresponding funnel thanks to the “pregnant” tag.

Once you have your customers well classified, it’s time to take the actions you have thought of for each one of them.
And for that, TIMP’s CRM brings you the…

With the task tool you will never leave things undone again.
This feature allows you to define the tasks to be carried out in your center, assign them to your professionals and set a deadline for their completion.

This way, you’ll be able to keep track of everything that’s pending and what’s already been done.
And so, by increasing the efficiency of your business, you can perform even more actions that make your regular and potential customers fall in love with you every day.

So you see: with the new TIMP CRM, your services as you have never offered them before.