A customer support team should be made up of people, not robots.

Robots, AI… Will people stop serving us?
More and more companies are automating communication with their customers.
This is a development that can be very positive, as it allows a 24/7 customer service that is very accessible.
But how many times have you ended up wishing you could talk to a real person?
Neither robotization nor Artificial Intelligence have managed to replace everything that involves human contact in our daily lives.
That’s why we are clear: technology must always be at the service of the human, never the other way around.
And our customers deserve to know that there are people on the other side, serving them.
That’s why we maintain a strong support team ready to understand our customers’ needs and help them solve any doubt or problem.
For 14 hours a day, Monday through Friday, we have great professionals working on all types of customer requests.
https://www.youtube.com/watch?v=rKXoMGMufS4

TIMP is an ally to optimize your business, never a hindrance.

Why do we consider our commitment to the Support Department vital?
Because we do not conceive that our tool generates more problems to those who use it, but that it is a pillar on which to support the organization and digitization of your business.
Why would you want a high-end car if you are not going to know how to drive it?
That’s how we see TIMP, as a high-performance digital solution that we want you to get the most out of.
And there are no magic formulas for this.
The secret is in David, Paula, Natalia, Rafa, Lucía…
That is to say, in a human team that takes care of the clients on a daily basis.
So that their brands grow in parallel to ours.