{"id":17183,"date":"2020-03-03T12:56:27","date_gmt":"2020-03-03T11:56:27","guid":{"rendered":"https:\/\/timp.pro\/2020\/03\/03\/timp-statistics-discover-your-active-sales-customers\/"},"modified":"2020-03-03T12:56:27","modified_gmt":"2020-03-03T11:56:27","slug":"timp-statistics-discover-your-active-sales-customers","status":"publish","type":"post","link":"https:\/\/timp.pro\/en\/timp-statistics-discover-your-active-sales-customers\/","title":{"rendered":"TIMP statistics: discover your active sales customers"},"content":{"rendered":"<div class=\"trix-content\">\n<div>Don&#8217;t rest on your laurels.<br \/>\nThis well-worn saying represents, in a way, the objective of <strong>Customers with active sales<\/strong>, the <a href=\"https:\/\/www.timp.pro\">TIMP<\/a> statistic we are going to discuss in this article. <\/p>\n<\/div>\n<h2>Customers with active sales: how much do you know about your business?<\/h2>\n<div>Through this statistic you can see <strong>the total number of customers with current sales in a certain period of time<\/strong>, for example those who have paid a complete course or a monthly payment.<\/p>\n<\/div>\n<div>In this way, <strong>you can compare different periods to see how the center evolves<\/strong> over time, as the number of customers who have sales in force is a good indicator of how well a business like yours is doing.  <\/p>\n<\/div>\n<h3>Compare different periods in your business<\/h3>\n<div>Following the example above, is your center&#8217;s situation better this year than last year?<br \/>\nYou can find out by comparing <strong>how many customers you have with active sales this year and how many you had last year<\/strong>.<br \/>\nIf you have more this year, keep doing things the way you are doing them now, because they work and your center appreciates it.  <\/p>\n<\/div>\n<div>If, on the other hand, your center was better off a year ago &#8211; it had more customers with active sales then &#8211; you have to identify the reason before it is too late: it could be due to <strong>stable circumstances that cause your business to fall progressively<\/strong>, since experience tells us that customers who remain without active sales for a long time end up dropping out.  <\/p>\n<\/div>\n<div>No doubt these customers have lost interest in your center&#8217;s activities.<br \/>\nIt is time to act.   <\/p>\n<\/div>\n<h3>Analyze the causes of the decrease of your active sales<\/h3>\n<div>To find out why you currently have fewer customers with active sales <strong>you could check things like these:<\/strong><\/p>\n<\/div>\n<ul>\n<li>Have you received feedback from your users about <strong>the reasons that have led them to cancel or use less their active sales<\/strong>?<br \/>\nThe loyalty of your customers is reflected in the use of their current sales, so you can imagine the importance of knowing these reasons. <\/li>\n<li>\n<strong>Have you recently changed the rates associated with certain classes?<\/strong>  This change may have negatively affected your customers&#8217; perception of these activities.<\/li>\n<li>\n<strong>You may have changed the time<\/strong> at which different activities are taught at the center.<br \/>\nIs this a time slot when many customers are unable to use up their balance because they cannot come to the center? <\/li>\n<li>\n<strong>Have you changed the professional assigned to an activity?<\/strong>  It may not meet the expectations of many of your users.<\/li>\n<\/ul>\n<div>If you analyze these points in detail you can get really valuable information for your business, so let&#8217;s get to work.<\/p>\n<\/div>\n<h3>Take steps to improve your center<\/h3>\n<div>Now that you have identified the customers who have reduced their interaction with the center and you have found out the reasons behind their loss of interest, <strong>take action to get their attention back<\/strong>.<\/p>\n<\/div>\n<div>For example, you can <strong>undo those changes you made in the center<\/strong> that led them to reduce their active sales: modification of schedules, change of professionals who teach the activities or increase of fees.<\/p>\n<\/div>\n<div>Once you have remedied these problems, <strong>send them a notification to let them know that you have not forgotten about them<\/strong> and that you have taken their comments into account.<br \/>\nYou can also prepare a special promotion that will reawaken their interest in the activities they stopped attending. <\/p>\n<\/div>\n<div>As you can see, with the <strong>Customers with active sales<\/strong> statistic TIMP provides you with a very powerful tool to get the center back on track.<\/p>\n<\/div>\n<div>Remember that <strong>with your TIMP plan you have included 2 statistics<\/strong> to choose from among all those offered by the panel.<br \/>\nAnd if you want to take advantage of all of them to get the maximum performance in your business you only have to <strong>contract the Statistics module in the section <\/strong><strong><em>Modules<\/em><\/strong><strong> of your management panel<\/strong>. <\/p>\n<\/div>\n<div>You will find all the information you need in <a href=\"https:\/\/intercom.help\/timp-pro\/es\/articles\/2647906-estadisticas\">this article about TIMP statistics<\/a>.<br \/>\nWe are at your disposal as always to answer any questions you may have. <\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Knowing which customers have current sales at your center gives you an advantage.<br \/>\nFind out why. <\/p>\n","protected":false},"author":233048127,"featured_media":8471,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-17183","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>TIMP statistics: discover your active sales customers - TIMP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/timp.pro\/en\/timp-statistics-discover-your-active-sales-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TIMP statistics: discover your active sales customers - TIMP\" \/>\n<meta property=\"og:description\" content=\"Knowing which customers have current sales at your center gives you an advantage. 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