{"id":17043,"date":"2020-10-15T11:55:03","date_gmt":"2020-10-15T09:55:03","guid":{"rendered":"https:\/\/timp.pro\/2020\/10\/15\/timp-ratings-are-here\/"},"modified":"2020-10-15T11:55:03","modified_gmt":"2020-10-15T09:55:03","slug":"timp-ratings-are-here","status":"publish","type":"post","link":"https:\/\/timp.pro\/en\/timp-ratings-are-here\/","title":{"rendered":"TIMP Ratings are here!"},"content":{"rendered":"<div class=\"trix-content\">\n<div>At TIMP, we have become accustomed to launching tools that make your day-to-day life easier and easier.<br \/>\nAnd because we can&#8217;t stop working to give you the best, we have developed a new opinion and assessment tool that will revolutionize the way you see your center.   <\/div>\n<div><\/div>\n<div>We are talking about <strong>&#8216;Ratings&#8217;.<\/strong> The latest from TIMP to let you know what your customers think about the services you offer.<\/p>\n<p>Find out why it is so essential in your center.  <\/p>\n<\/div>\n<h2><strong>Total control of your customers&#8217; opinions about your services and facilities.<\/strong><\/h2>\n<div><\/div>\n<div>Currently, when someone becomes your client you enter their details in the TIMP dashboard along with their interests by activity and needs.<br \/>\nHowever, until now you didn&#8217;t know if the classes, activities or facilities met expectations. <\/div>\n<div><\/div>\n<div>Imagine for a moment that, in addition to knowing this, <strong>you could get at a glance the information about what they think of your business<\/strong>.<br \/>\nWhat do they think of your <strong>facilities<\/strong>?<br \/>\nHow <strong>satisfied<\/strong> are your customers overall?  <\/div>\n<div><\/div>\n<div>Which <strong>activity<\/strong> shows the most interest among your clients?<br \/>\nWhat do they think about the <strong>professionals<\/strong> who deliver the sessions, their customer service or their level of involvement in the activity? <\/div>\n<div><\/div>\n<div>If you could answer these questions, your actions would not be the same for everyone, would they?<br \/>\nIn each case you could develop a different communication strategy. <\/div>\n<div><\/div>\n<div>Well, these are just some of the benefits you get from knowing what your customers think of you, and that&#8217;s precisely what TIMP&#8217;s &#8216;Ratings&#8217; section does.<\/div>\n<div><\/div>\n<div>\n<div class=\"video youtube\">[youtube https:=&#8221;&#8221;]<\/div>\n<\/div>\n<div><\/div>\n<div>By implementing this new feature you will be able to know what your customers think about your services so you won&#8217;t be tempted to settle in and lower your level of self-demand.<br \/>\nYou will no longer be able to overlook circumstances that could harm your business. <\/div>\n<div><\/div>\n<h3><strong>How to activate assessments in your center and their frequency?<\/strong><\/h3>\n<div><\/div>\n<div>From the tab <a href=\"https:\/\/help.timp.pro\/es\/articles\/4471207-valoraciones\"><strong>Service Settings&#8217; tab<\/strong><\/a><strong> <\/strong>you can activate the configuration and the options to rate the professional, facilities, services and\/or comments.<br \/>\nFrom that moment on your clientele will be able to rate from the booking app the parameters of your business.   <\/div>\n<div><\/div>\n<div>In addition, you can choose to have your customers rate you <strong>once a week<\/strong>,<strong> once a month <\/strong>or <strong>once<\/strong><strong> a <\/strong> <strong>year<\/strong>.<\/div>\n<div><\/div>\n<h3><strong>When and how do customers receive ratings?<\/strong><\/h3>\n<div><\/div>\n<div>When your clients finish a session, they will automatically receive an<strong> email<\/strong> to evaluate what you need.<\/div>\n<div>\n<br \/>When you ask for honest feedback from your customers <strong>you are showing an interest in their satisfaction<\/strong>.<br \/>\nNot only that, but you also demonstrate a willingness to improve in every way possible.   <\/div>\n<div><\/div>\n<div>\n<figure class=\"attachment attachment--preview attachment--jpg\">\n<\/figure>\n<\/div>\n<h3><strong>Where can I view my customers&#8217; feedback?<\/strong><\/h3>\n<div><\/div>\n<div>In order to know the degree of satisfaction of your activities you can visualize the result from the<strong>&#8216;Communication<\/strong>&#8216; section of your TIMP dashboard.<br \/>\nIn the most intuitive way you can filter by service, professional and score.   <\/p>\n<p>This will help you to evaluate and measure in detail how you offer your service, and to look for solutions to improve the points that your customers point out to you.  <\/p><\/div>\n<div><\/div>\n<div>If you know the opinion of your users regarding these and other aspects of your center <strong>, it is much easier to anticipate and act in time to improve them<\/strong>, avoiding possible casualties.<br \/>\nThis way you can easily keep track of what your customers are thinking and increase the efficiency of your business.   <\/div>\n<div><\/div>\n<div>Make your customers fall in love with your center every day.<\/div>\n<div><\/div>\n<div>What do you think?<br \/>\nEager to know what your customers think of your business?<br \/>\nThe<strong> TIMP<\/strong><strong> Ratings <\/strong><strong>.<\/strong> Find out how to offer a service that meets the most demanding expectations.  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our last challenge: to know what your customers think about the services you offer.<\/p>\n","protected":false},"author":233048127,"featured_media":8157,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-17043","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with 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