{"id":16739,"date":"2023-12-10T16:55:00","date_gmt":"2023-12-10T15:55:00","guid":{"rendered":"https:\/\/timp.pro\/2023\/12\/10\/a-customer-support-team-should-be-made-up-of-people-not-robots\/"},"modified":"2023-12-10T16:55:00","modified_gmt":"2023-12-10T15:55:00","slug":"a-customer-support-team-should-be-made-up-of-people-not-robots","status":"publish","type":"post","link":"https:\/\/timp.pro\/en\/a-customer-support-team-should-be-made-up-of-people-not-robots\/","title":{"rendered":"A customer support team should be made up of people, not robots."},"content":{"rendered":"<div class=\"trix-content\">  Robots, AI&#8230; Will people stop serving us?<br \/>\nMore and more companies are automating communication with their customers.<br \/>\nThis is a development that can be very positive, as it allows a 24\/7 customer service that is very accessible.<br \/>\nBut how many times have you ended up wishing you could talk to a real person?<br \/>\nNeither robotization nor Artificial Intelligence have managed to replace everything that involves human contact in our daily lives.<br \/>\nThat&#8217;s why we are clear: <strong>technology must always be at the service of the human<\/strong>, never the other way around.<br \/>\nAnd our customers deserve to know that there are people on the other side, serving them.<br \/>\nThat&#8217;s why we maintain a strong support team ready to understand our customers&#8217; needs and help them solve any doubt or problem.<br \/>\nFor 14 hours a day, Monday through Friday, we have great professionals working on all types of customer requests.<br \/>\nhttps:\/\/www.youtube.com\/watch?v=rKXoMGMufS4           <\/p>\n<h2>TIMP is an ally to optimize your business, never a hindrance.<\/h2>\n<p>  Why do we consider our commitment to the Support Department vital?<br \/>\nBecause we do not conceive that our tool generates more problems to those who use it, but that it is a pillar on which to support the organization and digitization of your business.<br \/>\nWhy would you want a high-end car if you are not going to know how to drive it?<br \/>\nThat&#8217;s how we see TIMP, as a high-performance digital solution that we want you to get the most out of.<br \/>\nAnd there are no magic formulas for this.<br \/>\nThe secret is in David, Paula, Natalia, Rafa, Luc\u00eda&#8230;<br \/>\nThat is to say, in a human team that takes care of the clients on a daily basis.<br \/>\nSo that their brands grow in parallel to ours.         <\/p><\/div>\n<div><\/div>\n<div class=\"trix-content\">\n<div><\/div>\n<div><\/div>\n<div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Robots, AI&#8230; Will people stop serving us? More and more companies are automating communication with their customers. This is a development that can be very positive, as it allows a 24\/7 customer service that is very accessible. But how many times have you ended up wishing you could talk to a real person? Neither robotization [&hellip;]<\/p>\n","protected":false},"author":233048127,"featured_media":7881,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[760843510],"tags":[],"class_list":["post-16739","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-timp-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A customer support team should be made up of people, not robots. - TIMP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/timp.pro\/en\/a-customer-support-team-should-be-made-up-of-people-not-robots\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A customer support team should be made up of people, not robots. - TIMP\" \/>\n<meta property=\"og:description\" content=\"Robots, AI&#8230; Will people stop serving us? 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